Covers Environmental Policy, Trend Analysis, CE Marking, Root Cause Analysis and Customer Interfacing.

Covers Problem Management, Incident Management, Service Induction, Configuration Management and Business Analysis with supporting material.

Micro Entity Accounts Analysis - explain the layout of the Accounts required by CompaniesHouse and HMRC. Profit and Loss Accounts - cover the first page of figures that show how the Profit or Loss has been worked out. Note 1 covers the Detailed Breakdown of company expenses. Balance Sheet Note 2 Tangible Assets Deprecation - explain how deprecation of Tangible Assets are worked out at the end of the companies trading period. Balance Sheet Notes 3 and 4 Debtors and Creditors - explain when the company incurs Debtors or Creditors and normally only reported if they 25% or more of the contract value or they have not been cleared when it’s the companies year end. Balance Sheet Note 5 Called up share capital - covers both paid and un-paid shares. Balance Sheet Note 6 Profit and Loss Account - this must balance with the figure in the Profit and Loss Account page.